VALUES

Our ambition is simple: to provide every customer with the very best service; by communicating openly and honestly, anticipating problems and delivering the consistent results that build trust and create partnerships

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Customers and their needs, are the primary focus of each member of the Norman Global Logistics team.

Delivering outstanding customer service starts with our vision and mission, that are introduced at the earliest stages of staff induction and instilled throughout the business, as part of our operating DNA.

To underline this commitment, monitoring service performance, in line with our mission, is a component part of all customer service reviews and internal appraisals.

Our core values focus heavily on the service and experience we deliver to our customers, ensuring that we are:

  • Easy to do business with
  • Respectful
  • Honest
  • Passionate and Professional
  • Customer first in our approach
  • Consistent in everything we do

VISION

“We aspire to be the first choice for ambitious global shippers that recognise the value provided by a trusted supply chain and logistics partner.”

MISSION

“Norman Global Logistics are committed to providing dependable, efficient, cost-effective, freight and logistics solutions, to importers and exporters in the UK, Asia and globally.

We pledge to support, advise and guide our customers, so that their commercial and financial interests are protected when they trade internationally.

As we strive to strengthen the trust of our customers, we recognise the contribution of our colleagues, providing them with a fulfilling and engaging working environment.”