Our ambition is simple: to provide every customer with the very best service; by communicating openly and honestly, anticipating problems and delivering the consistent results that build trust and create partnerships
Customers and their needs, are the primary focus of each member of the Norman Global Logistics team.
Delivering outstanding customer service starts with our vision and mission, that are introduced at the earliest stages of staff induction and instilled throughout the business, as part of our operating DNA.
To underline this commitment, monitoring service performance, in line with our mission, is a component part of all customer service reviews and internal appraisals.
Our core values focus heavily on the service and experience we deliver to our customers, ensuring that we are:
- Easy to do business with
- Passionate and Professional
- Customer first in our approach
- Consistent in everything we do