Aircraft on Ground (AOG) situations are one of the most urgent challenges faced by airlines and aircraft operators, and can result in costly delays, missed schedules, and disrupted operations.
Every minute counts in an AOG situation, and the speed at which replacement parts or repairs are delivered is crucial to minimising downtime and financial loss.
At Logicall, we specialise in providing comprehensive AOG services designed to get your aircraft back in the air as quickly as possible, with immediate, tailored, emergency shipment solutions.
To ensure your aircraft is operational with minimal delay, our AOG service is built around outstanding efficiency and expertise. Here’s how we deliver:
24/7/365 AOG Desk: We understand that AOG situations don’t adhere to a 9-to-5 schedule, which is why our dedicated AOG desk is available around the clock. Within 20 minutes of your initial contact, we provide a tailored solution to meet your needs.
Global on-board courier network: Our network of professional on-board couriers is available globally, skilled in handling critical and time-sensitive commodities, including aircraft parts, medical supplies, and valuables. Each on-board courier is equipped with the necessary VISAs to ensure rapid transport across international borders.
Flexible solutions: We offer both airport-to-airport and door-to-door services, ensuring that your cargo reaches its destination in the shortest possible time.
Customs expertise: Navigating customs clearance can be a challenge, especially under time pressure. Our team manages customs clearance in all locations, ensuring your shipment moves swiftly through international borders without delay.
Constant communication: You’ll receive milestone updates from our customer service team at every step, providing full visibility and peace of mind throughout the entire process.
Case Study: Beating the AOG deadline
Recently, a client faced an urgent AOG situation when an oversized aircraft part was needed in Antalya, Turkey. The shipment, sourced from Phoenix, Arizona, at 0600hrs local time on a Sunday, measured 153 x 61 x 31 cm and weighed 10 kg.
The part was required in Antalya by 02:00hrs on Tuesday, giving a total of 44 hours for our on-board couriers to meet the deadline.
Initially, the available routing options, which included flights from Phoenix to Antalya via Los Angeles (PHX-LAX-IST-AYT), would not have arrived in Antalya until 09:30hrs on Tuesday, a full 7.5 hours after the required deadline. This would have caused significant delays for the aircraft’s 08:00hrs scheduled flight.
However, our specialist AOG team quickly identified a more efficient solution. By securing a flight from Phoenix to London Heathrow (PHX-LHR), the part arrived in Heathrow at 12:35hrs on Monday. Upon arrival, our on-board courier (OBC) arranged a self-transfer from Heathrow (LHR) to London Gatwick (LGW) to catch a 1800hrs flight. This flight arrived in Antalya at 00:10hrs on Tuesday, leaving a comfortable 1 hour and 50 minutes before the 02:00hrs deadline.
In total, the solution took 42 hours and 10 minutes, ensuring the part arrived ahead of schedule. The aircraft was repaired in time for its planned flight at 08:00hrs, avoiding further delays and preventing the client from incurring costly operational losses.
When faced with an AOG situation, time is of the essence. Our global network, specialised on-board couriers, and 24/7 availability ensure that no matter where your aircraft is grounded, we can provide the fastest, most reliable solution to get it back in the air. With our industry expertise and commitment to service, we help you avoid the costly consequences of extended aircraft downtime.
In an AOG situation, trust Logicall to deliver when it matters most. EMAIL Jordan Phillips to learn more.
